SLA

SLA (Service Level Agreement) is an agreement for a service delivery level or, better to say, a service availability percentage which is calculated monthly. A low SLA value means your customers will experience payment problems, and its high value has a contrary meaning.

The CloudPayments system provides some mechanisms to increase a SLA, among which there are virtual, geographically distributed servers, multi acquiring, dynamic DNS and others.
A target SLA value is 100%. An actual value is shade less due to reasons which often are beyond our control.

A table specifies an availability of CloudPayments services. This information was collected in an automatic mode.

Period

Widget

API

My Account

Cash Desk API

May

99.98%

99.99%

100%

100%

April

99.97%

99.98%

100%

100%

March

99.99%

99.98%

99.99%

100%

February

99.99%

99.99%

99.96%

100%

January

99.97%

100%

99.97%

100%