SLA

SLA (Service Level Agreement) is an agreement for a service delivery level or, better to say, a service availability percentage which is calculated monthly. A low SLA value means your customers will experience payment problems, and its high value has a contrary meaning.

The CloudPayments system provides some mechanisms to increase a SLA, among which there are virtual, geographically distributed servers, multi acquiring, dynamic DNS and others. A target SLA value is 100%. An actual value is shade less due to reasons which often are beyond our control.

A table specifies the availability of CloudPayments services. This information was collected in an automatic mode.

2018

Period Widget API My Account Cash Desk API
May

 

99.98% 99.99% 100% 100%
April 99.97% 99.98%

 

100% 100%
March 99.99% 99.98% 99.99% 100%
February 99.99% 99.99% 99.96% 100%
January 99.97% 100% 99.97% 100%

2017

Period Widget API My Account Cash Desk API
December 99,98% 99,99% 99,99% 100%
November 99,99% 100% 99,99% 100%
October 100% 100% 99,98% 100%
September 99,99% 99,99% 99,97% 100%
August 100% 99,96% 99,98% 100%
July 99,98% 99,98% 99,97% 100%
June 99,96% 100% 99,98% 100%
May 100% 99,98% 99,98% 100%
April 100% 100% 99,99% 100%
March 99,98% 99,99% 99,98% 100%
February 99,99% 99,99% 100%  
January 100% 100% 100%

2016

Period Widget API My Account
December 100% 100% 99,99%
November 99,96% 99,99% 100%
October 99,96% 99,96% 99,99%
September 99,96% 99,99% 99,99%
August 99,99% 99,99% 99,97%
July 99,99% 100% 99,98%
June 99,99% 99,98% 99,96%
May 99,99% 99,96% 99,98%
April 99,97% 99,97% 99,82%
March 100,00% 99,96% 99,96%
February 100,00% 99,98% 99,94%
January 99,99% 99,98% 99,98%

2015

Period Widget API My Account
December 99,99% 99,98% 99,99%
November 99,99% 99,96% 99,99%
October 99,99% 99,98% 99,99%
September 99,97% 99,97% 99,96%
August 99,99% 99,98% 99,99%
July 99,99% 99,98% 99,94%
June 99,96% 99,97% 99,99%